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	<title>Official Yahoo! Store Blog tips and tricks for ecommerce success &#187; Customer Service</title>
	<link>http://ystoreblog.com/blog</link>
	<description>Tips, Tricks, and Best Practices</description>
	<pubDate>Tue, 13 May 2008 21:18:55 +0000</pubDate>
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		<title>Delivering the Complete Package</title>
		<link>http://ystoreblog.com/blog/2008/04/delivering-the-complete-package/</link>
		<comments>http://ystoreblog.com/blog/2008/04/delivering-the-complete-package/#comments</comments>
		<pubDate>Wed, 23 Apr 2008 09:26:48 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Best Practices]]></category>

		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2008/04/delivering-the-complete-package/</guid>
		<description><![CDATA[With Mother&#8217;s Day coming up, I was recently browsing the Vermont Teddy Bear and PajamaGram stores for some gift ideas. While looking at the items in each store&#8217;s Mother&#8217;s Day section, as a potential customer, something caught my eye &#8211; messaging about the free gift packaging, gift card, and other special items included with every [...]]]></description>
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		<item>
		<title>All It Takes is a Call</title>
		<link>http://ystoreblog.com/blog/2008/02/all-it-takes-is-a-call/</link>
		<comments>http://ystoreblog.com/blog/2008/02/all-it-takes-is-a-call/#comments</comments>
		<pubDate>Fri, 08 Feb 2008 18:03:51 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2008/02/all-it-takes-is-a-call/</guid>
		<description><![CDATA[I have written in the past about providing a great shopping experience and how little things can win or lose a loyal customer. Recently I had a chance to encounter both ends of the customer experience spectrum with two different companies.
The Good Call
I recently booked a weekend at the Bodega Bay Lodge. I found the [...]]]></description>
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		</item>
		<item>
		<title>Want Customer Insight—Just Ask or What eBags Knows That Others Don’t</title>
		<link>http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/</link>
		<comments>http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comments</comments>
		<pubDate>Sat, 20 Oct 2007 00:01:28 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/</guid>
		<description><![CDATA[I am reading a great book I would recommend to merchants—Web Analytics: An Hour a Day by Avinash Kaushik. In terms of web analytics, Avinash is one of the leading figures and his book as well as blog posts are a great source of some very accessible advice on the difficult topic of web analytics.
One [...]]]></description>
		<wfw:commentRss>http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Saying Sorry</title>
		<link>http://ystoreblog.com/blog/2007/05/saying-sorry/</link>
		<comments>http://ystoreblog.com/blog/2007/05/saying-sorry/#comments</comments>
		<pubDate>Fri, 25 May 2007 19:51:12 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2007/05/saying-sorry/</guid>
		<description><![CDATA[I read an interesting article in  The New York Times recently about how Southwest Airlines employs one person whose sole purpose is to write apologies to customers for various problems that occur on flights. Of course anyone that has traveled a fair bit probably has some sort of airline horror story to tell. Experienced [...]]]></description>
		<wfw:commentRss>http://ystoreblog.com/blog/2007/05/saying-sorry/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Sacrificing the One-time Sale for the Life-time Customer</title>
		<link>http://ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/</link>
		<comments>http://ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/#comments</comments>
		<pubDate>Thu, 05 Apr 2007 20:47:04 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/</guid>
		<description><![CDATA[I just have to take a moment to relate my recent experiences on the phone and at a hardware store as I think it does have some equivalent in the online retail world.
The problem
I recently bought a new clothes washer which turned out to be a massive undertaking. Turns out the model I purchased only [...]]]></description>
		<wfw:commentRss>http://ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Get Your Customers to Fall in Love with You</title>
		<link>http://ystoreblog.com/blog/2007/02/get-your-customers-to-fall-in-love-with-you/</link>
		<comments>http://ystoreblog.com/blog/2007/02/get-your-customers-to-fall-in-love-with-you/#comments</comments>
		<pubDate>Sat, 10 Feb 2007 00:15:45 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Best Practices]]></category>

		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2007/02/get-your-customers-to-fall-in-love-with-you/</guid>
		<description><![CDATA[With Valentine’s Day just around the corner, it seems appropriate to talk about love. And before the pragmatists and anti-romantics among you click away for fear of encountering a sappy ode or sonnet, let me clarify that I’m talking about love of buyers for retailers and how you can encourage those “warm fuzzies” from your [...]]]></description>
		<wfw:commentRss>http://ystoreblog.com/blog/2007/02/get-your-customers-to-fall-in-love-with-you/feed/</wfw:commentRss>
		</item>
		<item>
		<title>12 Posts of Christmas: Tip 11&#8211;Don’t Pass on Service in the Holiday Rush</title>
		<link>http://ystoreblog.com/blog/2006/12/12-posts-of-christmas-tip-11-don%e2%80%99t-pass-on-service-in-the-holiday-rush/</link>
		<comments>http://ystoreblog.com/blog/2006/12/12-posts-of-christmas-tip-11-don%e2%80%99t-pass-on-service-in-the-holiday-rush/#comments</comments>
		<pubDate>Tue, 19 Dec 2006 16:41:23 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
		<category><![CDATA[Best Practices]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Holidays]]></category>

		<guid isPermaLink="false">http://ystoreblog.com/blog/2006/12/12-posts-of-christmas-tip-11-don%e2%80%99t-pass-on-service-in-the-holiday-rush/</guid>
		<description><![CDATA[Today&#8217;s Y!Store blog is a guest column by retailer/developer Rob Snell of Snell Brothers. Rob posts somewhat regularly in his blog about Yahoo! Store stuff, is the author of Starting a Yahoo! Business For Dummies, and is conducting some more free Yahoo! Store marketing and SEO webinars beginning in early 2007 (or as soon as [...]]]></description>
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